Returns, cancellations & refunds

Last updated 5 November 2026

We want you to be happy with your bedsheets. This policy explains when you can cancel or return an order and how refunds work. It does not limit any rights you have under the Consumer Protection Act, 2019.

Cancelling an order

You can cancel a confirmed order free of charge at any time before it is dispatched. Email hello@kapavi.com with your order reference; if you have already paid, the full amount is refunded. Once a parcel has been dispatched it can no longer be cancelled, but you can return it under the terms below.

Returning an item

You may return a set within 7 days of delivery if it is unused, unwashed, undamaged and in its original packaging with all tags and the pillow covers included. To start a return, email us within those 7 days with your order reference and the reason. We will confirm the return address and the simplest way to send it back.

Items that have been used, washed, altered, stained, damaged after delivery, or that are missing parts of the set cannot be returned, except where the fault is ours.

Damaged, defective or wrong items

If a set arrives damaged, has a manufacturing defect, or is not what you ordered, tell us within 48 hours of delivery with photographs. We will offer a replacement where stock allows, or a full refund including the delivery charge, and we cover the cost of returning the item.

Return shipping

For returns that are not due to a fault on our part, the cost of sending the item back is yours, and we recommend a tracked service. For damaged, defective or wrong items we arrange or reimburse the return shipping.

Refunds

Once a returned item reaches us and passes inspection, or a pre-dispatch cancellation is confirmed, we issue the refund within 3 working days to the original payment method. Banks and payment providers usually take a further 5 to 10 working days to show the amount in your account. For orders paid by bank transfer we refund to the same bank account. We will email you when the refund has been issued.

Exchanges

If you would prefer a different design, tell us when you request the return. Exchanges depend on stock; where the design you want is unavailable we will refund you instead.

Contact

Email hello@kapavi.com or call +91 97178 68078 (Monday to Saturday, 10 am to 6 pm IST). Please include your order reference so we can help quickly.